Customer Support

Last updated: July 30, 2026

We're here to help you enjoy every order from The Sweet Pie Co. Whether you need help with an order, delivery, allergens, or a custom gift box, our team is ready to assist customers across New Zealand.

How we can help

• Order status, delivery dates, and tracking enquiries
• Product information, ingredients, and allergen advice
• Gift orders, custom boxes, and corporate enquiries
• Account login, checkout, and payment issues
• Returns, refunds, and order changes (see our Cancellation & Refund Policy)

Frequently asked questions

Do you deliver nationwide?

Yes. We deliver handcrafted tarts, fudge, treats, and gift items throughout New Zealand. Delivery fees and available dates are shown at checkout. Rural or remote areas may require additional transit time.

Can I change or cancel my order?

Contact us as soon as possible. Because our products are freshly prepared, we can only accept changes or cancellations if production has not yet started. See our Cancellation & Refund Policy for full details.

How is GST applied?

All prices on our website are shown in New Zealand dollars (NZD). GST of 15% is calculated and displayed at checkout in accordance with New Zealand tax requirements.

What if my order arrives damaged?

Please contact us within 24 hours of delivery with your order number and photos of the items and packaging. We will work with you to arrange a replacement or refund where appropriate under the Consumer Guarantees Act 1993.

Do you accommodate dietary requirements?

Ingredient and allergen information is listed on product pages where available. If you have specific dietary needs, email us before ordering so we can advise what is suitable.

Before you contact us

Please have your order number, delivery address, and a brief description of your enquiry ready. Logged-in customers can also view order history in My Account.

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