Privacy Policy

Last updated: July 30, 2026

The Sweet Pie Co. respects your privacy. This policy explains how we collect, use, store, and disclose personal information when you use our website and services, in line with the Privacy Act 2020 (New Zealand) and the Information Privacy Principles (IPPs).

1. Who we are

The privacy contact for The Sweet Pie Co. is:

• Business: The Sweet Pie Co.
• Address: Unit C4/710 Great South Road, Manukau, Auckland 2104, New Zealand
• Email: hello@thesweetpie.co.nz
• Phone: 021-109 2935

2. Information we collect

We may collect the following types of personal information:

• Identity & contact: name, email, phone number, delivery and billing addresses
• Account: login email, password (stored securely for account access), order history
• Order & payment: items purchased, delivery preferences, transaction references (payment card details are processed by our payment provider, not stored by us in full)
• Communications: messages you send via contact forms, email, or phone
• Technical: IP address, browser type, device information, and cookies used for site functionality and security

3. How we use your information

We use personal information to:

• Process and deliver orders, including contacting you about delivery or order issues
• Manage your account and saved addresses
• Respond to enquiries and provide customer support
• Send service-related emails (order confirmations, password resets)
• Improve our website, products, and customer experience
• Comply with legal and tax obligations in New Zealand
• Prevent fraud and protect the security of our systems

We will only send marketing communications where you have opted in, and you may unsubscribe at any time.

4. Legal basis for collection

We collect information where necessary to perform our contract with you (fulfilling orders), where you have consented (e.g. marketing), and where required by law. We may also collect information for legitimate business purposes that do not outweigh your privacy interests.

5. Sharing your information

We do not sell your personal information. We may share data with:

• Delivery and courier partners to fulfil orders
• Payment processors to complete transactions securely
• IT and hosting providers who support our website (under confidentiality obligations)
• Professional advisers or authorities when required by New Zealand law

Some service providers may store or process data outside New Zealand. Where that occurs, we take reasonable steps to ensure appropriate safeguards are in place.

6. Storage and security

We retain personal information only for as long as needed for the purposes above, or as required by law (for example, tax records). We use reasonable technical and organisational measures to protect data against unauthorised access, loss, or misuse. No method of transmission over the internet is completely secure; you use the site at your own risk within practical limits.

7. Your rights

Under the Privacy Act 2020 you may:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Ask us to delete information where we no longer have a lawful reason to hold it
• Withdraw consent for marketing at any time

To exercise these rights, contact hello@thesweetpie.co.nz. If you are not satisfied with our response, you may complain to the Office of the Privacy Commissioner (www.privacy.org.nz).

8. Cookies

Our website uses cookies and similar technologies for essential functions (such as shopping cart and login sessions). You can control non-essential cookies through your browser settings. Disabling some cookies may affect site functionality.

9. Children

Our services are not directed at children under 16. We do not knowingly collect personal information from children without parental consent.

10. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top indicates the current version. Material changes will be posted on this page.

11. Contact

For privacy enquiries: hello@thesweetpie.co.nz or visit our Customer Support page.